Patient Services Coordinator

Responsibilities

• Greet patients warmly, check them in, and room them for their appointments
• Review, explain and resolve patient billing and insurance questions
• Serve as a subject matter expert in explaining insurance coverage, explanation of benefits and out-of-pocket costs to patients in a clear, confident, and compassionate manner
• Enter and update patient information and insurance details accurately
• Answer incoming phone calls promptly and professionally, directing calls and taking messages as needed
• Collect and process payments accurately when necessary
• Perform bi-monthly inventory based on center needs
• Attend monthly, quarterly or annual meetings as necessary
• Maintain a clean, organized, patient-friendly front desk and waiting area
• Monitor and respond to center emails, text messages and faxes throughout the day, ensuring timely communication and follow-up
• Ensure compliance with HIPAA and clinic policies
• Complete cash deposits at the bank twice weekly and maintain accurate records daily on the End Of Day spreadsheet
• Support clinic staff with administrative and clerical tasks as needed

Requirements

• A high school diploma or equivalent (required); an associate degree is preferred
• Previous experience in a healthcare or front office setting is preferred
• Strong customer service and communication skills
• The ability to handle sensitive patient information with confidentiality and professionalism
• Proficiency in basic computer programs and electronic communication (email, fax, etc.)
• A highly organized and detail-oriented approach, with the ability to multitask and prioritize
• A successful completion of a criminal background check

Qualifications

• Knowledge of medical terminology and clinic procedures
• Ability to work flexible hours, including weekends (M 8-5, T 8-7, W 8-1, Th 7-5, F 8-5, Sat 8-12)

Benefits

• Health, dental, and vision insurance
• Disability insurance
• 401(k) with 5% matching
• Scrubs provided
• PTO
• Tuition reimbursement
• Employee discount with a plus 1

Pay

Starting $20 hourly

Schedule

Clinic Hours: M 8-5, T 8-7, W 8-1, Th 7-5, F 8-5, Sat 8-12 (required to work 2 to 3 Saturdays a month)