Patient Services Coordinator

Summary

The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.

Responsibilities

• Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA, etc)
• Manage the day-to-day planning, operations, and problem solving for assigned areas – ensure daily schedule, staffing needs, and performance metrics are met. Communicates changes appropriately.
• Develops and maintains APM templates and master schedules
• Oversight of AHIQA. Runs regular financial reports and works towards reconciliation. Resolves work queues and/or issues from front-end reports. Proactively prioritizes recovery of missing charges.
• Generates/runs reports to monitor and coach real-time performance against pre-established expectations/metrics. May be responsible for gathering information for performance reviews.
• Act as the communication link between the group he/she is leading, and management. Disseminates information to the group and forwards information back up to management.
• Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures, and efficient systems that support daily operations.
• Assists staff in resolving difficult patient situations or complaints
• Participates in the interviewing process and oversees the training of new hires
• Performs surgery scheduling, as needed/required by the practice
• May provide administrative support to physicians or manager(s)

Credentials

• Education or Equivalent Experience: Associate's Degree or Bachelor's Degree preferred. Must successfully complete/pass EMR training/tests. H.S. Diploma/GED and 3+ years Medical office experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. Must successfully complete/pass EMR training/tests.