Patient Services Coordinator

About the role

At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. The Patient Services Coordinator plays a crucial role in creating a calm, welcoming, and well-organized experience for patients, caregivers, and referring providers.

Responsibilities

• Create a warm and welcoming first impression for patients, caregivers, visitors, and referring provider partners.
• Support a smooth patient experience by coordinating check-in, check-out, appointment scheduling, visit flow, and general front-office needs.
• Help patients and caregivers understand appointment expectations, required forms, visit flow, and next steps within the scope of the role.
• Carefully coordinate infusion and injectable therapy appointments, taking into account provider orders, treatment capacity, staffing availability, and patient needs.
• Serve as a trusted non-clinical point of contact for patient questions, appointment requests, and general service needs, while promptly routing clinical concerns to licensed team members.
• Support patient comfort by helping maintain a calm, clean, organized, and patient-ready environment in reception, waiting, and other patient-facing areas.
• Provide thoughtful hospitality support during visits, including comfort items and general assistance, in line with LUX Infusion service standards.
• Aid with insurance verification, benefits review, authorization tracking, registration updates, and related administrative processes.
• Maintain accurate, timely, and confidential patient information in the electronic medical record and other operational systems.
• Support communication with referring provider offices regarding documentation, scheduling coordination, status updates, and administrative follow-through.
• Prepare daily schedules, patient paperwork, and administrative materials that help the clinical team stay ready and focused on care.
• Collaborate closely with nursing staff, providers, intake personnel, clinic leadership, referring offices, and operational teammates.
• Bring thoughtfulness, reliability, and follow-through to each patient interaction and administrative detail.
• Identify and implement better ways to serve patients, providers, and teammates through clear communication, service recovery, and process improvement.

Qualifications

• Experience in medical reception, patient access, scheduling, front-office coordination, healthcare administration, outpatient clinic operations, specialty practice support, or ambulatory care.
• Familiarity with patient registration, insurance verification, benefits coordination, authorization tracking, EMR systems, scheduling platforms, and medical terminology can be helpful.
• Strong interpersonal skills, including calmness under pressure, attentiveness to patient needs, and comfort balancing multiple priorities in a healthcare setting.
• Ability to communicate clearly, listen with empathy, and know when to escalate concerns to the appropriate clinical or leadership team member.

Benefits

LUX Infusion offers a competitive pay range of $22 - $26 USD per hour, along with a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.

Pay

$22 - $26 USD per hour

Schedule

Monday–Friday, 8:00 AM–5:00 PM Local Time

Location

On-site Anchorage, AK

Why LUX Infusion?

LUX Infusion is committed to redefining the infusion experience through compassion, innovation, and thoughtful service. Our Ambulatory Infusion Centers support patients living with acute and chronic conditions by providing a safe, comfortable, and coordinated setting for infusion and injectable therapies. As a Patient Services Coordinator, you will help shape the moments that patients and caregivers remember: how they were greeted, how clearly they were guided, how supported they felt, and how smoothly their visit came together.

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425. While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

General Information

• Employees are expected to participate annually in required legal and ethical compliance training and adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual.
• Employees must refrain from any behavior that could be considered unethical or unlawful.
• All LUX Infusion team members are expected to support the organization's mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm.
• This role operates in a fast-paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.
• Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion's services for individuals with disabilities, including patients, visitors, employees, or others.
• LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.