Patient services coordinator # 26-17353

Responsibilities

• Perform a variety of front desk activities supporting the practice and professional staff.
• Register patients and complete patient check-in and check-out.
• Welcome patients and provide exceptional customer service.
• Answer and route incoming telephone calls while taking accurate messages.
• Schedule patient appointments and assist with appointment-related inquiries as needed.
• Verify, update, and maintain patient demographic and insurance information.
• Scan, upload, and maintain patient documentation within the Electronic Medical Record (EMR).
• Support billing, insurance verification, and other front office administrative functions as directed.
• Maintain accurate patient records while ensuring confidentiality and HIPAA compliance.
• Follow established office procedures and safe visit protocols.
• Collaborate with providers and office staff to ensure efficient workflow and a positive patient experience.
• Perform additional administrative duties as assigned by the Practice Manager or Supervisor.

Requirements

• 3+ years of experience into front desk or patient representative.
• Previous experience in a geriatrics or specialty physician practice.
• Experience verifying insurance benefits.
• Experience working with high patient volumes.

Skills

• Experience using an Electronic Medical Record (EMR) system required.
• Athena EMR experience strongly preferred.
• Computer literacy required.
• Proficiency with Microsoft Office applications (Outlook, Word, and Excel) preferred.
• Excellent patient/customer service skills.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize responsibilities in a fast-paced medical office.
• Ability to manage multiple phone lines while assisting patients at the front desk.
• Strong organizational skills and attention to detail.
• Professional demeanor with the ability to interact effectively with patients, providers, and staff.
• Ability to maintain patient confidentiality and adhere to HIPAA guidelines.
• Ability to work collaboratively as part of a healthcare team.

About the Role

Initial Teams interview followed by an in-person interview, if needed.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree preferred.

Benefits

Not specified.

Pay

Not specified.

Schedule

Monday-Friday, 8:00 AM-4:30 PM with a 30-minute unpaid lunch.

Company Info

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.