Patient Services Associate- OBGYN- Dublin

About the Organization

Ohio State University Physicians (OSUP) operates over 100 cutting-edge outpatient centers, delivering exceptional patient care in a collaborative work environment. Our team includes more than 1,800 professionals—nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists, and leaders—all dedicated to advancing healthcare, education, and professional growth.

Culture

At OSUP, we foster a culture grounded in inclusion, empathy, sincerity, and determination. We meet our teams where they are, uniting to serve each other and our community.

Responsibilities

• Coordinate and provide patient support services, including answering phones, directing calls, greeting patients/visitors, and maintaining patient medical records via EMR or paper charts.
• Assist with patient scheduling, office functions, and handling patient payments as applicable.
• For Lead positions: assist management in leading day-to-day operations.
• Greet and register patients, update demographics and insurance coverage in the computer system.
• Answer patient calls, relay messages, respond to inquiries, and communicate with referring physician offices.
• Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled.
• Document activities and monitor patient wait times, notifying appropriate parties of excessive delays.
• Manage incoming mail, distribute correspondence, reports, and office supplies, and mail form letters.
• Track and record patient information or program data as required.
• Request and handle referrals and medical records for new patient appointments.
• Schedule appointments when directed.
• Maintain cash drawer, reconcile daily cash, and prepare bank deposits where assigned.
• Complete paperwork to facilitate and track deposits.
• Contact insurance companies to obtain registration or procedural pre-certifications as required.
• Use job-related software and systems to perform functions.
• Travel to other clinical facilities to accommodate staffing levels as needed.
• Demonstrate attendance, promptness, professionalism, attention to detail, cooperativeness, and courtesy to coworkers, supervisors, customers, vendors, and patients.
• Perform other duties or special projects as assigned.

Requirements

• High School diploma or equivalent.
• One year of customer service experience.
• Skill in problem-solving and managing multiple priorities.
• Ability to convey information clearly in writing and verbally.
• High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Benefits

OSUP offers a flexible, competitive benefits package, including:

• Medical, dental, and vision coverage.
• Health reimbursement accounts and flexible spending accounts.
• Retirement plans.
• Employee assistance program.
• Paid time off and holidays.
• Wellness program designed to support employees.

Eligibility for benefits depends on employment status.

Pay

USD $16.93 - USD $25.39 per hour.