Patient Services Associate - Middletown - Full Time - Bilingual (English & Spanish) - $21.00/hr

Patient Service Associate

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients.

ROLE AND RESPONSIBILITIES

• Provide exceptional customer service to all patients, visitors and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Reconcile patient visits daily
• Insurance: Verify active insurance coverage and status and update information as necessary
• Collect patient payments, balances and copays
• Aid patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end of day reporting and ensure records balance
• Phones: Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
• Hipaa: Consistently ensure and maintain patient confidentiality
• Other: Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Supports manager in monitoring inventory of supplies for the office
• Maintain and improve job specific competencies
• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned

QUALIFICATIONS

• Associates degree, medical office or medical assistant degree required
• Bilingual skills, Spanish speaking, Required
• Exceptional customer service skills
• Excellent Verbal and written communication skills
• Proven ability to multi task
• Problem Solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word, preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays
• Minimal physical effort. Must be able to operate computer and telephone continuously
• Regular regional travel as necessary

Community Health Center Company Benefits

• For Health & Wellness: Medical plans with Health Spending and Flexible Spending Accounts, Health Reimbursement Arrangement Accounts, Dental and Vision Plans, Wellness Incentive Program
• Life and Disability Insurance
• Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services
• For Financial Success: 403(b) plan with a discretionary company match after 1 year of employment
• For Great Work Life Balance: Paid time off, Paid Parental Leave, Paid holidays, Employee Assistance Programs
• For Professional and Educational Advancement: Tuition Reimbursement

Location

Community Health Center of Middletown
City: Middletown
State: Connecticut

Time Type

Full time