Patient Services Associate- Internal Medicine

About the Organization

Ohio State University Physicians (OSUP) operates over 100 cutting-edge outpatient centers, delivering exceptional patient care in a collaborative work environment. Our team of more than 1,800 includes nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists, and leaders—all dedicated to advancing healthcare, education, and professional growth.

Culture

At OSUP, we foster a culture grounded in inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Responsibilities

• Coordinate and provide patient support services, including answering phones, directing calls, greeting patients/visitors, and maintaining patient medical records via EMR or paper charts.
• Assist with patient scheduling, office functions, and handling patient payments as applicable.
• For Lead positions: assist management in leading day-to-day operations.
• Greet patients and visitors, register and check-in patients, and update patient demographics and insurance coverage in the computer system.
• Answer patient calls, relay messages or scripted care directions, respond to inquiries, and communicate with referring physician offices.
• Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled.
• Document activities appropriately and monitor patient wait times, notifying the appropriate party (nurse, lead, or manager) of excessive delays.
• Open and route incoming mail, distribute correspondence, reports, and office supplies, and mail out form letters.
• Track and record patient information or program data where applicable.
• Request and handle referrals and medical records from referring offices for new patient appointments.
• Schedule appointments when directed.
• Maintain the cash drawer (where assigned), reconcile daily cash, and prepare bank deposits, completing necessary paperwork accurately.
• Contact insurance companies to obtain registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers.
• Perform functions using job-related software and systems.
• Travel may be required to accommodate staffing levels at other clinical facilities.
• Demonstrate attendance, promptness, professionalism, attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
• Perform other duties or special projects as assigned.

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Skill in problem-solving and ability to manage multiple priorities.
• Ability to convey information both in writing and verbally.
• High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Benefits

OSUP offers a flexible, competitive benefit package, including:

• Medical, dental, and vision coverage.
• Health reimbursement accounts and flexible spending accounts.
• Retirement plans.
• Employee assistance program.
• Paid time off and holidays.
• Wellness program designed to support employees.

Eligibility for these benefits depends on employment status.

Pay

USD $16.93 - USD $25.39 per hour.