Patient Services Associate- Internal Medicine

Overview

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion?

Who We Are

With over 100 cutting‑edge outpatient center locations, Ohio State University Physicians (OSUP) is dedicated to providing exceptional patient care while fostering a collaborative work environment. Our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders, all playing an important part.

As an employee of OSUP, you’ll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our Culture

OSUP fosters a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Benefits

OSUP offers a flexible, competitive benefits package that may include:

• Medical, dental, and vision insurance
• Health reimbursement accounts (HRAs) and flexible spending accounts (FSAs)
• Retirement plans
• Employee assistance program
• Paid time off and holidays
• Wellness program

Eligibility for specific benefits depends on employment status.

Responsibilities

• Coordinate and provide patient support services, including answering phones, directing calls, greeting patients/visitors, and maintaining patient medical records via EMR or paper charts.
• Assist with patient scheduling and perform office functions.
• Handle patient payments as applicable.
• Lead day‑to‑day operations for Lead positions.
• Register and check‑in patients, update demographics and insurance information in the computer system.
• Answer patient calls, relay messages or scripted care directions, respond to inquiries, and communicate with referring physician offices.
• Perform check‑out processes, including co‑pay collections, scheduling return visits, providing after‑visit summaries, and ensuring follow‑up tests are ordered or scheduled.
• Monitor patient wait times and notify appropriate staff of excessive delays.
• Open and route incoming mail; distribute correspondence, reports, and office supplies; mail out form letters.
• Track and record patient information or program data where applicable.
• Request and handle referrals and medical records from referring offices for new patient appointments.
• Schedule appointments when directed.
• Maintain cash drawer, reconcile daily cash, and prepare bank deposits; accurately complete paperwork to facilitate and track deposits.
• Contact insurance companies to obtain registration or procedural pre‑certifications as required.
• Use job‑related software and systems to perform functions.
• Travel as needed to accommodate staffing levels at other clinical facilities.
• Demonstrate attendance, promptness, professionalism, attention to detail, cooperativeness with co‑workers and supervisors, and politeness to customers, vendors, and patients.
• Perform other duties or special projects as assigned.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Strong problem‑solving skills and ability to manage multiple priorities.
• Effective written and verbal communication skills.
• High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Pay

USD $16.93 – $25.39 per hour.