Patient Services Associate II - Oral Surgery - Bryn Mawr, PA Full-Time Days

About the role

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. Supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms. Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC. Obtains pre certifications and/or pre authorizations for procedures. Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate. Greets and interacts with patients/visitors in a professional manner, on phone or in person. Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.

Requirements

• Education: HS Diploma or equivalent required.
• Experience: Customer service and/or patient facing healthcare experience preferred.

Qualifications

• Work Shift: Workday Day (United States of America)
• Worker Sub Type: Regular Employee
• Entity: Jefferson University Physicians
• Primary Location: 135 South Bryn Mawr Avenue, Bryn Mawr, Pennsylvania, United States of America

Benefits

• Medical (including prescription)
• Supplemental insurance
• Dental
• Vision
• Lifetime
• Short-term disability
• Long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits