Patient Services Associate I - Primary Care (Montgomery County)

About the role

The Patient Services Associate (PSA) I position is based in Blue Bell with occasional rotations to the Lower Gwynedd office. The schedule is Monday through Friday from 8:00 AM to 4:30 PM.

Responsibilities

• Verifies insurance, referrals, and patient demographic information during check-in and check-out processes.
• Processes point-of-service activities and schedules patient appointments using EPIC.
• Greets and interacts with patients and visitors in a professional manner, both on the phone and in person.
• Maintains an efficient flow of patients to examination rooms by ensuring a smooth patient experience.
• Supports the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors.
• Escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Performs other duties as requested or assigned.

Requirements

• High School Diploma or equivalent required.
• Experience in customer service or patient-facing healthcare settings preferred.
• Able to communicate courteously with patients and visitors.
• Able to maintain confidentiality of patient information.

Qualifications

• Must be able to work under pressure and manage multiple tasks.

Skills

• Excellent communication skills.
• Proficiency with EPIC.
• Ability to handle confidential information.

Benefits

Jefferson offers a comprehensive benefits package that includes medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, and voluntary benefits.

Pay

Details about pay are not specified in this job posting.

Schedule

The schedule is Monday through Friday from 8:00 AM to 4:30 PM.