Patient Services Associate

Ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by greeting and checking them in, collecting payments, communicating about waiting times, and supporting check-out activities.

Responsibilities

• Patient Reception & Check-In/Check-Out
  • Welcome patients and visitors in a professional, friendly manner.
  • Register and check in patients; verify demographic and insurance information.
  • Collect copayments and outstanding balances.
  • Schedule follow-up appointments and provide visit summaries or referrals as needed.
• Scheduling & Communication
  • Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
  • Confirm, reschedule, and communicate changes or delays promptly.
  • Manage high-volume incoming calls using proper telephone etiquette.
  • Record accurate messages and route inquiries to appropriate team members.
  • Coordinate communication between patients, providers, and staff.
• Insurance & Billing Support
  • Review and update patient demographics and insurance information.
  • Verify insurance eligibility and benefits prior to appointments.
  • Obtain and document pre-authorizations and referrals as required.
  • Communicate coverage issues or policy changes to patients before visits.
  • Assist patients with insurance inquiries and time of service payment expectations.
  • Maintain knowledge of insurance requirements, including managed care and government programs.
• Administrative Support
  • Prepare daily clinic schedules and complete chart prep for upcoming appointments.
  • Support office operations, including faxing, scanning, and indexing documents into the patient’s medical record.
• Customer Service & Compliance
  • Provide compassionate assistance and resolve patient concerns promptly.
  • Ensure patient confidentiality and compliance with HIPAA regulations.
  • Contribute to a clean, safe, and welcoming environment.

Requirements

• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• 2-3 years recent experience in a related position in a medical office setting preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred.

Skills

• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.
• Ability to work on multiple projects at one time.
• Ability to work as a team player.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work in a high-stress environment.

Benefits

• Medical, Dental, Vision, Life, Disability.
• Healthcare FSA, Dependent Care FSA, and HSAs.
• 401k plan and Employee Stock Purchase Program.
• Some benefits are provided at no cost; others require a cost share between employees and the company.
• Voluntary plans available through convenient payroll deductions.