Patient Services Associate - Abington Family Medicine - Full-Time Days

About the role

The Patient Services Associate (PSA) I enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Primarily working at the front desk of an outpatient practice, the PSA I verifies insurance, referrals, and patient demographic information. The PSA I supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

This position is with Abington Memorial Hospital, part of Jefferson — a nationally ranked health system with 32 hospital campuses and more than 700 outpatient and urgent care locations across the greater Philadelphia region, Lehigh Valley, and southern New Jersey.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Processes check-in and/or check-out, point-of-service activities, and/or scheduling of patient appointments via EPIC
• Greets and interacts with patients/visitors in a professional manner, on phone or in person
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate
• Adheres to HIPAA privacy and security requirements
• Ensures compliance with all applicable federal, state, and local regulatory standards
• Performs other duties as requested or assigned

Requirements

• Must be able to communicate courteously with patients and/or visitors
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors
• Ability to complete multiple tasks and work under pressure
• Ability to maintain confidentiality of patient information

Schedule

Workday Day shift (United States of America); Regular Employee

Location

Abington Memorial Hospital, 500 Old York Road, Jenkintown, Pennsylvania, United States of America

Benefits

• Comprehensive medical coverage (including prescription)
• Supplemental insurance options
• Dental and vision plans
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits providing access to group rates on insurance and discounts
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
• Medical (including prescription) insurance available to all colleagues, including per diem, adjunct faculty, and Jeff Temps