Patient Services Assistant - Medical Oncology - Full-Time

About the role

Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections.

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedules patient appointments, performs data entry of patient demographic information and insurance.
• Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient's visit.
• Assists patient with registering for MyChart.
• Manages high volume of telephone calls.
• Generates telephone encounters from patient calls and routes to providers for review and follow up.
• Addresses all telephone messages by end of day.
• Performs (pre) registration and confirmation of patient appointments prior to date of service; checks in patient, verifies insurance, collects and scans identification and insurance cards.
• Manages referral work queues; schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
• Manages incoming faxes, routing results and correspondence to appropriate provider and/or staff.
• Scans incoming medical records to patient's MRN.
• Addresses and responds to In Basket messages from patients and providers.
• Closes out In Basket messages daily.
• Responds to EPIC Secure chats as appropriate.
• Collects patient co-payments, form fees and outstanding balances; performs simple arithmetic calculations, reconciles all monies collected and makes deposits.
• Assists with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMOs, PPOs, and MCOs; ensures patients are notified and receive appropriate information regarding scheduled tests and procedures.
• Obtains referrals and preauthorization for procedures by calling insurance companies or generating electronic requests.
• Other duties as assigned.

Requirements

• High School diploma or GED equivalency
• 6 months of related experience
• Customer service skills
• Knowledge of medical terminology (preferred)
• Skill in written and oral communication
• Ability to perform non-complex arithmetic calculations
• Ability to organize and prioritize tasks
• Ability