Patient Services Assistant II - Spanish-Speaking Preferred

About the role

The County of San Mateo is seeking customer service-oriented individuals to join its team. Patient Services Assistants perform a variety of duties, including interviewing and registering patients, managing patient appointments, explaining available coverage plans, financial screening, verifying insurance, using a computer to enter and retrieve data, assigning appropriate codes, processing billing documents, receiving payments for medical services, maintaining accurate records, and acting as receptionist to assist and respond to patient inquiries.

Responsibilities

• Answering and keeping detailed records of a high volume of incoming calls, completing reminder calls, and scheduling appointments over the phone.
• Educating and assisting incoming patients with registration, appointment information, insurance, and wait times.
• Registering/pre-registering new and existing patients.
• Adding and removing patient charges and diagnoses.
• Verifying patient eligibility.
• Documenting, recording, and entering patient appointments, billing information, insurance plans, and other confidential information in Electronic Medical Records and billing programs.
• Collecting payments from patients in person and through online billing services.
• Updating and maintaining accurate records in Electronic Medical Records, billing programs, and onsite filing system.
• Generating detailed confidential reports and filling out authorization forms.
• Assisting Patient Services Supervisor and Clinic Manager with assorted clerical office duties.

Qualifications

• Knowledge of: Policies and procedures related to medical patient services, insurance and billing area to which assigned; medical terminology as related to office support work; office practices and procedures, including filing, reception and the operation of standard office equipment; basic business data processing principles and the use of word processing or computing equipment; business arithmetic; and basic recordkeeping principles and practices.
• Skill/Ability to: Perform accurate and detailed patient services office clerical work; prioritize work and coordinate several activities; operate standard office equipment, including a word processor and computer terminal; use initiative and sound independent judgment within established guidelines; work effectively with difficult people, including very sick or uncooperative patients; organize and maintain accurate files and records; make accurate arithmetic calculations; establish and maintain effective working relationships with those contacted in the course of the work; and understand and carry out oral and written instructions.
• Note: Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy.

Education and Experience

A typical way to qualify is: Patient Services Assistant II: One year of office support experience which involved direct patient contact in a medical setting.

Application/Examination

This recruitment is open on a continuous basis and selections may be made at any time within the process. Applicants who meet the minimum qualifications are not guaranteed advancement to the next phase of the examination process. Qualified applicants will be notified via email, which will include the link to take the computer-based Written Exam. Please make sure to read your notices carefully.

Accommodations

For special medical conditions, accommodations will be considered on a case-by-case basis.