Patient Services Assistant/Associate (Facial Cosmetics) - Brighton Center for Specialty Care

Job Summary

The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff. Ensuring a Patient and family-centered experience according to the Health Systems Service Excellence Goals is a priority in our care of our patients.

Responsibilities

• Provide general clerical support in fast paced high volume patient care environment.
• Provide exceptional customer service and support to Facial Cosmetic Clinic at Brighton Center for Specialty Care and Michigan Medicine patients, families, providers, and team members.
• Gather and verify patient demographics, insurance, and other pertinent information.
• Prepare, maintain, and update forms, consents, and questionnaires.
• Collect co-pays, account payments, prepare charge tickets, and reconcile cash collections.
• Scheduling and coordination of patient appointments, tests, and consults in a timely and accurate manner.
• Management of MiChart in-basket notes and front-end work queues.
• Confirm, notify, and remind patients of appointments and/or changes.
• Work with the nursing team, providers, medical assistants, call center, and other team members to improve patient care and improve processes to enhance patient experience.
• Support and coverage to other clerical areas on the lower level at Brighton Center for Specialty Care as needed.

Required Qualifications

• A High School Diploma or GED.
• 2-3 years of related experience.
• Exemplary interpersonal, communication, and customer service skills.
• Cheerful and energetic individual, motivated with a positive and professional attitude.
• Must be a team player with the ability to take direction and communicate with peers and patients courteously and respectfully at all times.
• Excellent service recovery skills.
• Able to work independently, prioritize, problem solve, and work cooperatively with faculty and staff.
• Strong attention to detail, multitasking, accountability, and follow-through abilities.

Desired Qualifications

• Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
• Clerical experience and medical terminology are helpful.
• Experience working within a large, complex healthcare setting.
• Familiarity with Michigan Medicine's electronic health record setting.
• Knowledge of university policies & procedures.

Benefits

• Excellent medical, dental and vision coverage effective on your very first day.
• 2:1 Match on retirement savings.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

The University of Michigan conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.