Patient Services Advocate III
About the Role
The Patient Advocate Services III functions as an AltaMed ambassador in welcoming and attending to the needs of all patients, creating a positive front office patient experience by managing expectations while demonstrating compassion and respect. As a Lead, you are a member of the health care team who assists in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills. Additionally, the Lead assists in achieving department goals and objectives by providing support and guidance to the PSA team as a mentor and trainer.
Responsibilities
- Serve as an AltaMed ambassador to welcome and attend to patient needs.
- Create a positive front office experience by managing patient expectations with compassion and respect.
- Demonstrate excellent communication and problem-solving skills to deliver patient-focused care.
- Support and guide the PSA team as a mentor and trainer to achieve department goals.
Requirements
- High School diploma or equivalent required.
- Minimum of 1 year of experience as a customer service agent, greeter, or receptionist (2 years preferred).
- Minimum 6 months of experience as a PSA or in an equivalent health care role required.
- Minimum 1 year of leadership experience preferred.
- Bilingual in English/Spanish/Mandarin/Cantonese strongly preferred.
- Valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.
Pay
$26.25 - $30.84 hourly. Actual salary offers consider various factors, including budget, experience, skills, education, licensure, and certifications. The range is subject to change. This role may also qualify for discretionary bonuses or incentives.
Benefits
- Medical, Dental, and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
- Career Advancement & Development opportunities