Patient Service Technician (PST)

Responsibilities

• Drive for a significant portion of the day with frequent stops to perform deliveries, set-ups, service and maintenance, pick-ups, and exchange orders; coordinate these tasks with branch staff and patients (customers); prioritize activities efficiently.
• Educate patients (customers) and caregivers on proper use, care, and safety of equipment; report any concerns or incidents immediately.
• Provide daily account or reconciliation of activities and assets, including route sheets and manifest reconciliations.
• Assume on-call responsibilities as assigned during non-business hours, including nights and/or weekends.
• Process all orders in a timely and accurate manner with appropriate paperwork; ensure orders are entered into the system with all necessary documentation.
• Maintain current knowledge of and ensure compliance with company policies and procedures.
• Develop and maintain working knowledge of products and services, relevant governmental or regulatory requirements, and accreditation requirements; maintain compliance with federal and state agencies (e.g., DOT, OSHA, FDA).
• Perform routine preventative maintenance and simple repairs on equipment in accordance with manufacturer guidelines and company policies.
• Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion.
• Ensure all incoming equipment is properly bagged and tagged as outlined by the company.
• Maintain clean, safe, and organized delivery vehicles; perform maintenance and repairs in accordance with company policy; clean inside of vehicle daily and outside regularly.
• Safely and efficiently operate company vehicles; maintain a good driving record.
• Perform warehouse tasks as needed, including cleaning, organizing, inventory/asset counting, shipment receiving, stocking, and inventory/asset control.
• Maintain professional, polite, and respectful interactions with employees, patients/customers, referral sources, and vendors; uphold professional appearance in clothing, grooming, and personal hygiene.
• Perform other duties as assigned by management.

Requirements

• High school diploma or equivalent.
• One year of delivery experience is preferred.
• Healthcare experience preferred.
• Valid, state-issued driver’s license with a good driving record.

Skills

• Able to physically lift, carry, and move up to 150 lbs.
• Mechanically and technically inclined.
• Able to safely drive and operate a delivery vehicle for a considerable portion of the work day.
• Good verbal and written communication skills.
• Able to use technology and software efficiently.
• Professional demeanor in behavior and physical appearance.
• Strong interpersonal and communication skills; respectful and polite in all interactions.

Schedule

Monday through Friday, 8:00 a.m. – 5:00 p.m.