Patient Service Specialist - Volunteer Office - Per Diem

About the role

Registers patients in all settings/locations. Interviews patients and gathers accurate demographic and financial information from patients and enters information in computer system. Works independently and as part of a team to ensure that all information is correct and complete. Ensures patient satisfaction with each encounter.

Responsibilities

• Performs complete and accurate registrations for all patients presenting for service.
  • Uses AIDET technique as introduction when greeting patients as measured with direct observation by department director, trainer and coworkers.
  • Able to work independently (alone) when necessary.
  • Able to work as part of a team.
  • Maintains 99% accuracy rate as measured by Meditech audit reports and errors reported throughout organization.
  • Verifies insurance eligibility and acts on insurance responses as measured by Emdeon reporting.
  • Requests and scans insurance cards for patients registered as measured by direct observation.
  • Verifies and scans patient identity documentation for registrations as measured by direct observation.
  • Explains registration information in a manner that is understandable to the patient. Measured by director and coworker observation.
  • Explains Patient’s Bill of Rights, Health Care Proxy and GCMC Privacy policy information to each patient as measured by director and coworker observation.
  • Answers patients’ questions in a knowledgeable and considerate tone. If answer is not known, finds the answer or redirects the patient as needed, again speaking with the patient in a professional and considerate tone. This will be measured by director and co‐worker observation.
• Enters accurate information for room assignments for inpatient admissions, observation stays and outpatient bed assignments.
  • Selects correct service for patient as assigned by admitting physician or bed coordinator, maintaining 99% accuracy rate.
  • Maintains 99% accuracy rate for entering correct admitting, attending and family physicians for the admission.
  • Selects correct Requested Room Rate for patient, maintaining 99% accuracy rate.
  • Selects correct Room Rate for patient as measured by number of corrections requested by business office and/or Meditech reporting.
• Requests co‐payments from patients at the appropriate time during the patient visit.
  • Uses eligibility verification information to determine co‐payment due as measured by Emdeon reports.
  • Runs eligibility software 100% of time when possible through EMDEON software.
  • Requests co‐payment from patient at the time of registration in the Admitting Office or in Prompt Care.
  • Requests co‐payment from the patient at the time of discharge in the ER.
• Verifies physician eligibility for participation in government programs as registrations are performed.
  • Uses Kchecks system to ensure provider eligibility for participation in government programs whenever a new ordering provider is presented during a registration.
  • This is done during the registration and is explained to the patient, in 100% of cases, when/if the provider is excluded from participation.
  • Measured by Kchecks reports and follow‐up from Director, Patient Registration.
• Performs similar or related duties as requested or directed.
  • Performs other duties as requested and observed by manager or supervisor.

Qualifications

• High school diploma required. Some college education preferred.
• Minimum 6 months of experience working in an office or customer service center. Experience in a medical setting is a plus.

Pay

The pay for this position ranges from $17.34-$23.96 per hour.