Patient Service Specialist II, Cardiac Transplant Clinic

Responsibilities

• Works in a hospital outpatient environment with high acuity patients, multi-disciplinary clinical teams, complex clinic structures, procedures, imaging, and/or diagnostic testing.
• Greets patients at the front desk.
• Admits/Registers patients, including insurance verification and processing co-payments for both facility and provider, as appropriate.
• Schedules appointments and ensures timing of future appointments meets eligibility requirements, as appropriate.
• Ensures that patients receive excellent customer service and are updated with waiting times and any potential delays.
• Performs a variety of general clerical functions including, but not limited to, answering the telephone, communicating messages through email or Epic, and making reminder calls.
• Interacts with the Financial Clearance Center Team to coordinate information needed to communicate benefits and patient responsibility for the facility billing portion.
• Assists with handling of electronic faxes and ensures requests are handled timely.
• Scans and uploads patient information to EMR.

Requirements

• Applicable Experience: 1 year

Qualifications

• Post-secondary education in a relevant field preferred.
• Prior work experience in a medical setting.
• Knowledge of medical terminology.
• Excellent interpersonal and computer skills.