Patient Service Specialist

About the role

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications

• A High School Diploma or GED
• One year of front desk experience
• Insurance verification experience

Physical Requirements

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
• Ability to lift up to 25 lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10 lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Compensation

$17.50 - $20.00/hour - based on experience

Schedule

Friday, 7:30am-3:30pm

Additional Hours

May be available at other surrounding clinics