Patient Service Specialist

About the role

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are dedicated to improving people's quality of life by alleviating the painful symptoms of vein disease.

Responsibilities

• Serve as the first point of contact for incoming calls from patients and internal teams
• Deliver clear explanations of insurance benefits, out-of-pocket costs, and payment options
• Review patient accounts and resolve billing-related concerns with professionalism and urgency
• Process payments and accurately document interactions within the EMR system
• Verify insurance eligibility, network status, and patient coverage using payer tools
• Ensure first-call resolution by addressing concerns fully and empathetically on initial contact
• Maintain strict HIPAA compliance and patient confidentiality
• Collaborate across departments to provide a seamless, transparent patient journey
• Accurately log all communications, escalations, and follow-up actions
• Support additional team needs and responsibilities as assigned

Requirements

• 1–2+ years of experience in a healthcare contact center, patient support, billing, or financial navigation role
• Strong comfort level explaining medical bills, insurance terms, and benefit details
• Excellent phone communication and customer service skills
• Meticulous attention to detail and documentation
• Familiarity with EMR systems (Athena Practice or similar preferred)
• Understanding of RCM processes and payer requirements
• Ability to work independently in a remote setting while collaborating with cross-functional teams
• Preferred Skills: Previous experience with Athena Practice or equivalent systems, Exposure to RCM vendors (onshore or offshore), Bilingual in Spanish (a plus, not required)

Qualifications

• Bilingual in Spanish (a plus, not required)

Skills

• Strong communication skills
• Attention to detail
• Customer service orientation
• Healthcare billing and coding knowledge

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities

Pay

$20.00 & Up Based on Experience

Schedule

Hybrid, patient-facing role