Patient Service Specialist

About the role

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Requirements

• A caregiver in this position works Monday-Friday, 7:00am—7:00pm or 6:30am—6:00pm.
• This caregiver will also need to float between all Children's Institute locations, including: Middleburg Heights, Cuyahoga Falls, Westlake, Beachwood and Cleveland as needed.

Qualifications

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree
• Knowledge of medical terminology (preferred)

Skills

• Excellent communication skills
• Strong organizational and multitasking abilities
• Proficiency with Microsoft Office Suite

Benefits

• Healthcare, dental and vision care plans
• Flexible Spending Accounts
• Life insurance
• Short- and Long-term Disability Coverage
• Cleveland Clinic Investment Pension Plan
• 401(k)/403(b) Plan
• Paid Time Off (PTO)
• Caregiver discounts
• Adoption assistance
• Employee Assistance Program
• Employee Hardship Fund
• Paid maternity and parental leave

Pay

Minimum hourly: $15.75
Maximum hourly: $21.65