Patient Service Specialist

About the role

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Responsibilities

• Deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home.
• Assist with scheduling and pre-registration, MyChart enrollment, and visit preparations.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients, and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.

Requirements

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree
• Knowledge of medical terminology

Qualifications

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree
• Preferred qualifications include knowledge of medical terminology

Skills

• Proactive and patient-focused approach
• Excellent communication and interpersonal skills
• Ability to multitask and manage multiple priorities
• Basic computer skills, including proficiency with Microsoft Office

Benefits

Cleveland Clinic offers a comprehensive benefits package that includes:

• Healthcare
• Dental and Vision benefits
• Retail Savings Account contributions
• Retirement savings plan

Pay

Pay Range Minimum hourly: $15.75 Maximum hourly: $21.65

Schedule

This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. A caregiver in this position works Monday-Friday, 7:00am—7:00pm or 6:30am—6:00pm. This caregiver will also need to float between all Children's Institute locations, including: Middleburg Heights, Cuyahoga Falls, Westlake, Beachwood and Cleveland as needed.

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Able to lift and transport up to 25 pounds.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.