Patient Service Specialist

About the role

Join Cleveland Clinic Elyria Family Health Center to become a Patient Service Specialist. You will work alongside passionate caregivers, receive endless support and build a rewarding, lifelong career.

Responsibilities

• Deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home.
• Assist with scheduling and pre-registration, MyChart enrollment, and visit preparations.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Requirements

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and 1 year of experience OR Bachelor’s Degree.
• Working knowledge of PC window applications.
• Ability to perform basic math sufficient to process insurance co-pays.

Preferred qualifications

• Knowledge of medical terminology.
• Demonstrable personal computer keyboard skills.

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Benefits

• Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission.
• The pay range displayed on this job posting reflects the anticipated range for new hires.
• A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education.
• The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.).
• The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).