Patient Service Representative - Women's Health

Responsibilities

• Greets patients and verifies their identity in a prompt, courteous and professional manner.
• Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate.
• Performs scanning, manages RightFax, makes copies.
• Performs all necessary check-in, check-out, and appointment scheduling activities.
• Balances and closes own cash drawer daily and keeps an accurate count of cash drawer amounts.
• Demonstrates appropriate knowledge and general maintenance of clinic’s equipment.
• This may include but not be limited to computer, scanner, credit card machine, copier/fax machine, calculator, and postage or fax machine.
• Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work.
• Supports and implements new changes in EPIC or workflows.
• Provides for a safe and clean environment in reception area and waiting room following Infection Control Guidelines.
• Adheres to Mercy safety regulations.
• Follows policy for completion of incident reports.
• Follows confidentiality policy/procedure.
• Maintains EHR and chart accuracy.
• Other duties as assigned.

Qualifications

• Education: High school diploma or equivalent.
• Skills, Knowledge And Abilities:
  • Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
  • The ability to communicate effectively and professionally is crucial in this role.
  • Proficiency in basic computer skills, including data entry and word processing.
  • Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
  • PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
  • Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
  • Ability to maintain confidentiality and follow privacy policy/procedure.
  • Demonstrating discretion and maintaining patient privacy is paramount in this role.
  • Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.