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Jobs · Healthcare · Idaho

Patient Service Representative STARS Talus Medical Plaza

Trinity Health · Boise, ID · 1 wk ago
HealthcareFull-time

Description

At Saint Alphonsus Health System, we seek individuals passionate about exceptional service and high-quality care. We are looking for a friendly, detail-oriented, and quick learner to join our team at the STARS Talus Medical Plaza.

Position Details

  • Full-time position

  • Monday - Friday, 8:00 AM - 5:00 PM (or similar)

  • Serves rehabilitative services (PT, OT, and SLP) providers

  • Location: 3875 E Overland Rd, Meridian, ID 83642

Minimum Qualifications

  • High School Diploma or equivalent preferred

  • Previous customer service experience required

  • Healthcare experience preferred

  • Electronic health record (EHR) experience a plus

  • Medical terminology preferred

  • Experience with process improvement or lean philosophy preferred

Essential Functions

  • Knows, understands, and incorporates the Organization's Mission, Vision, and Values

  • Protects patients' rights by maintaining confidentiality and following HIPAA guidelines

  • Maintains operations by following policies and procedures and reporting needed changes

Additional Duties

  • Acknowledges and greets patients immediately, providing a positive customer service experience

  • Registers patients for appointments and completes paperwork

  • Verifies and updates existing patient and insurance information

  • Keeps patient appointments on schedule by notifying provider of patient’s arrival

  • Informs patients immediately of delays, explains why, and the anticipated wait time

  • Collects and communicates patients' responsible balances for visits, diagnostic testing, supplies, etc.

  • Maintains knowledge of different payer practices and deductibles

  • Aids patients with all aspects of Financial Assistance paperwork

  • Papers control credit extended to patients via a payment plan

  • Maintains business office inventory and equipment and orders supplies

  • Maintains a neat work area including the reception area

  • Follows Cash Control Policy and Procedure and balances daily financial activities

  • Ensures collection of payments at time of service

About Saint Alphonsus

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunities for growth throughout SAHS and Trinity Health. Visit www.saintalphonsus.org/careers to learn more about the benefits, culture, and career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in their workforce and providing an inclusive work environment where everyone is treated with fairness, dignity, and respect. We are committed to recruiting and retaining a diverse staff reflective of the communities they serve.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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