Patient Service Representative STARS Talus Medical Plaza

About the role

At Saint Alphonsus Health System, we seek individuals who embody our mission and values. We are looking for a Patient Service Representative who is passionate about providing exceptional service and high-quality care.

Responsibilities

• Check in patients for appointments
• Collect patient co-pays
• Answer telephones and take accurate messages
• Schedule appointments
• Check insurance eligibility
• Use EPIC to update required information
• Communicate with patients and families
• Provide superior customer service
• Utilize independent decision-making skills

Requirements

• High School Diploma or equivalent
• Previous customer service experience
• Healthcare experience preferred
• Electronic health record (EHR) experience a plus
• Medical terminology preferred
• Experience with process improvement or lean philosophy preferred

Qualifications

• High School Diploma or equivalent preferred
• Previous customer service experience required
• Healthcare experience preferred
• Electronic health record (EHR) experience a plus
• Medical terminology preferred
• Experience with process improvement or lean philosophy preferred

Skills

• Excellent communication skills
• Independent decision-making skills

Benefits

Our Full-Time Patient Service Representative position offers competitive compensation with a comprehensive benefits package, including opportunities for growth within Saint Alphonsus Health System and Trinity Health.

Pay

This Full-Time position pays according to Saint Alphonsus Health System's pay scale.

Schedule

The schedule for this position is Monday - Friday from 8:00 AM - 5:00 PM (or similar).

Position Details

This position supports our rehabilitative services (PT, OT, and SLP) providers and is located at 3875 E Overland Rd, Meridian, ID 83642.

Additional Duties

• Acknowledge and greet patients immediately
• Register patients for appointments and complete paperwork
• Verify and update existing patient and insurance information
• Keep patient appointments on schedule
• Inform patients of delays and explain the anticipated wait time
• Collect and communicate patients' responsible balances for visits, diagnostic testing, supplies, etc.
• Assist patients with financial assistance paperwork
• Control credit extended to patients via a payment plan
• Maintain business office inventory and equipment
• Order supplies
• Maintain a neat work area including the reception area
• Follow Cash Control Policy and Procedure and balance daily financial activities