Patient Service Representative/RCMG

Position Summary

Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments.

Position Requirements

• High school diploma or equivalent required. Some college preferred.
• Hardware/Software Experience:
  • Practice management/medical billing computer programs.
  • Microsoft Office Suite (specifically Word and Excel)
• Other Characteristics:
  • Excellent oral/written communication skills
  • Excellent organizational skills
  • Detailed oriented
  • Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections)
  • Flexible; able to adapt to change
  • Bilingual (Spanish) capabilities a plus