Patient Service Representative-Psychiatry 633255

About the role

The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the Behavioral Medicine Practice Administrator.

Responsibilities

• Ensuring high quality customer service and continuation of care
• Performing typical front office functions and referrals
• Providing good patient care while multi-tasking
• Promoting continuity of care and follow-up with patients
• Daily retrieval and scanning/filing of clinical encounter forms and reports for use by clinic staff

Requirements

• High School/GED (degree must be conferred on or before agreed upon start date)
• Previous front office and insurance experience in a health clinic setting or equivalent experience required

Skills, Proficiencies, And/or Knowledge

• Knowledge of all areas related to insurance and front office work
• Excellent customer service skills and good communication skills
• Ability to multi-task while providing good patient care
• Good computer skills and ability to learn new computer systems as needed
• Verbal and written communication with patients to promote continuity of care and follow-up