Patient Service Representative (PSR) II

Job Summary

The Patient Service Representative serves as the primary point of contact for patients, ensuring a positive experience by providing exceptional customer service. Responsibilities include greeting patients, managing appointment scheduling, assisting with intake processes, collecting payments, managing medical records, and performing other related duties.

Responsibilities

• Greets patients as they arrive and manages 20-minute wait time.
• Aids patients with intake processes including copying required documents.
• Collects co-payments, co-insurance, and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments (special focus on physician requested return visits).
• Schedules referrals as indicated.
• Assists with patient outreach as applicable (e.g., next-day reminders, AWV support).
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in a timely manner.
• Performs all other related duties as assigned.

Requirements

• High school graduate or GED required.
• One year of related work experience including data entry.
• Working knowledge of medical office procedures and medical terminology.
• Effective communication and customer service skills required (AIDET).
• Successful initial competency assessment, following rotational training.
• Excellent interpersonal skills.
• Detail-oriented and highly organized.
• Firm grasp on administrative processes, and organizational policies.
• Knowledge of patient care and examination procedures.
• Must be able to maintain confidentiality at all times.
• Proficient in Microsoft Office Suite.
• Ideal ICD-10 and CPT experience preferred.
• Proficient in patient check in, check out, and referral process.

Physical and Mental Requirements

• Ability to lift up to 50 pounds.
• Ability to push or pull heavy objects using up to 50 pounds of force.
• Ability to sit for extended periods of time.
• Ability to stand for extended periods of time.
• Ability to use fine motor skills to operate office equipment and/or machinery.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Ability to travel to multiple locations to support business needs as required.

Key Skills

• Effective communication and customer service skills.
• Detail-oriented and highly organized.
• Working knowledge of medical office procedures and medical terminology.
• Proficient in Microsoft Office Suite.
• Proficient in patient check in, check out, and referral process.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.

Company Information

Southeast Primary Care Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.