Patient Service Representative (PSR) II

Job Summary

The Patient Services Representatives is responsible for greeting (checking in and checking out), scheduling patients, and collecting, recording and balancing payments.

Responsibilities

• Greets patients as they arrive and manages 20-minute wait time.
• Assists patient with intake processes including copying required documents.
• Collections co-payments, co-insurance and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments (special focus on physician requested return visits).
• Schedules referrals as indicated.
• Assists with patient outreach as applicable (e.g., next-day reminders, AWV support).
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Performs all other related duties as assigned

Requirements

• High school graduate or GED required.
• One year of related work experience including data entry.
• Working knowledge of medical office procedures and medical terminology.
• Able to accurately sort and file materials by alphabetic or numeric systems.
• Effective communication and customer service skills required (AIDET).
• Successful initial competency assessment, following rotational training.
• Excellent interpersonal skills
• Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
• Must be detail-oriented and highly organized
• Firm grasp on administrative processes, and organizational policies
• Knowledge of patient care and examination procedures
• Must be able to maintain confidentiality at all times
• Microsoft Office Suite
• IDC-10 and CPT experience preferred
• Proficient in patient check in, check out and referral process.

Qualifications

• Education: High school graduate or GED required.
• Experience: One year of related work experience including data entry.
• Skills: Working knowledge of medical office procedures and medical terminology, ability to accurately sort and file materials by alphabetic or numeric systems, effective communication and customer service skills required (AIDET), successful initial competency assessment, following rotational training, excellent interpersonal skills, ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner, must be detail-oriented and highly organized, firm grasp on administrative processes, and organizational policies, knowledge of patient care and examination procedures, must be able to maintain confidentiality at all times, Microsoft Office Suite, IDC-10 and CPT experience preferred, proficient in patient check in, check out and referral process.

Benefits

No specific benefits are mentioned in the job posting.

Pay

No specific pay details are provided in the job posting.

Schedule

No specific schedule details are provided in the job posting.