Patient Service Representative PRN (As Needed)

About the role

At Solis Mammography we save lives and shape the future of women's health. Our patient‑focused culture delivers compassionate, high‑touch care to generations of women. As the nation’s leader in breast health services, we rely on the Patient Service Representative to be the first point of contact for patients, ensuring outstanding care and supporting the profitability of the organization.

Location and Schedule

Work Location: 5601 Liberty Grove, Ste 300, Rowlett, Texas 75089

Primary Work Hours: PRN/As needed – availability to cover PTO during the week for various shifts (7 am – 4 pm) and two Saturdays a month (8 am – 12 pm).

Occasional Coverage: 3040 E FM, Ste 300, Wylie, Texas 75098

Responsibilities

• Greet patients in a professional and friendly manner, embodying the “Solis Way.”
• Register patients accurately, entering demographic and insurance information into the RIS and verifying existing data.
• Explain and assist with form completion (paper or tablet) as needed.
• Scan and link documents to patient medical records while maintaining confidentiality.
• Collect patient payments and explain insurance benefits when necessary.
• Prepare paperwork for future appointments, including exam‑specific or payer‑specific forms.
• Ensure all diagnostic tests have required orders; request and follow up on outstanding orders.
• Schedule and reschedule patients as needed.
• Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
• Participate in front‑office training to stay current on policies and procedures.

Requirements

• High school diploma.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to follow detailed written or oral instructions and perform basic mathematical calculations.
• Ability to sit and/or stand for long periods.

Skills

• Experience using Microsoft Office Suite.
• Knowledge of RIS (Radiology Information System) software preferred.

Benefits

Recognized as a “Great Place to Work” for the fourth consecutive year.