Patient Service Representative PRN (As Needed)

About the role

Patient Service Representative PRN position at Solis Mammography, serving as the first point of contact for patients by greeting, gathering information, registering, and posting payments. Work locations: 5495 S 500 E Suite 110 Ogden, UT 84405 and 970 S Medical Dr Suite 302 Brigham City, UT 84302. Schedule: PRN/As Needed, availability to cover PTO during the week for various shifts (6:45 am–5:00 pm) and some Saturdays a month from 8:00 am–1:00 pm, averaging about 10 hours per week.

Responsibilities

• Greet patients in a professional and friendly manner
• Completely and accurately register patients including input of demographic and insurance information into the RIS and verifying accuracy of existing information
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality
• Collect patient payments, which can include explaining benefits given from insurance verification when necessary
• Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary
• Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
• Schedule and reschedule patients as necessary
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report
• Participate in front office training to stay abreast of front office policy and procedures

Requirements

• High School diploma
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling
• Basic knowledge of medical terminology, preferred
• Ability to read, write, and comprehend simple instructions and short correspondence
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
• Ability to perform basic mathematic calculations
• Ability to sit and/or stand for long periods of time
• Experience using Microsoft Office Suite
• Knowledge of RIS software preferred