Patient Service Representative - PRN (As-Needed)

About the Role

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. The PSR creates an environment where patients feel they are a priority, providing spectacular service and handling administrative tasks such as answering phones, data entry, patient check‑in/out, scheduling appointments, entering charges, verifying insurance, receiving payments, and issuing receipts. The role supports company initiatives by adopting new approaches, practices, and processes to deliver quality, service, and operational excellence.

Pay

PRN (As‑Needed) – Position Pay Range: $17.70 – $21.30 per hour

Responsibilities

• Answer inbound calls to the Center and provide a friendly, warm greeting to patients and providers.
• Check scheduled patients in/out and ensure proper documentation is received.
• Collect co‑pays, co‑insurance, and deductibles as necessary.
• Listen to and resolve patient, provider, and customer complaints, communicating with the PSR Lead or Area Manager as needed.
• Ensure accurate data entry for patient registration and assist with medical records.
• Process all queues promptly while adhering to process and compliance requirements.
• Manage eRIS Center workflow, including daily schedule, billing completion, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stay abreast of carrier‑related issues and identify carrier‑specific concerns (e.g., out‑of‑network, plan limitations).
• Monitor schedules and ensure all data, attachments, and history are completed before exams.
• Facilitate no‑show appointments by calling, canceling, and rescheduling patients.
• Reschedule and cancel appointments as directed, handling incoming/outgoing calls.
• Monitor the waiting room to avoid extended wait times and assist patients as needed.
• Request orders and process new or same‑day requests.
• Request patients complete a satisfaction survey after their exam.
• Perform other duties as assigned.

Requirements

• Minimum of one (1) year of experience providing exceptional customer service; healthcare environment preferred.
• Detail‑oriented, self‑motivated, problem solver, and team player.
• Ability to navigate multiple computer screens and browsers quickly and accurately.
• Ability to excel in a fast‑paced team environment and continuously exceed company and customer expectations.
• Strong communication skills and professional demeanor.
• Minimum of a High School diploma or equivalent (GED).

Benefits

• Health benefits: Medical, Dental, Vision, and Life Insurance.
• Company‑matched 401(k) plan.
• Employee Stock Ownership Plan (ESOP).
• Paid Time Off plus paid holidays.
• Employee Assistance Program.

Work Environment

This position operates in an outpatient clinical setting, routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The role requires regular use of hands and fingers to handle objects, tools, or controls, frequent talking and hearing, and the ability to reach with hands and arms. No travel is expected for this position.