Patient Service Representative - Phones - Comprehensive Primary Care

About the role

We are searching for a Patient Service Representative for our Comprehensive Primary Care Associates office located at 13303 Tesson Ferry!

Responsibilities

• Answer incoming calls for the office
• Ask pertinent questions related to patient symptoms and relay this information to the provider
• Schedule appointments
• Handle faxes

Requirements

• Project a positive and professional image over the phone, and in all interactions with patients and coworkers
• Multi-task and stay organized
• Drive a strong desire to deliver quality customer service
• Possess formal training which will probably be indicated by a high school diploma or equivalent
• Have 1 or more years of experience working with the public, preferably in a healthcare setting
• Have knowledge of medical terminology
• Have knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
• Be PC/Windows proficient
• Willingness to assign high priority to patient comfort and satisfaction
• Communicate effectively and work compatibly with physicians, coworkers, and employees in other departments

Qualifications

• High school diploma or equivalent
• 1 or more years of experience working with the public, preferably in a healthcare setting
• Knowledge of medical terminology
• Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
• PC/Windows proficiency

Skills

• Positive and professional communication skills
• Ability to multi-task and stay organized
• Strong customer service orientation
• Basic medical terminology knowledge
• Understanding of various health insurance plans
• Basic computer skills (PC/Windows)

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term Disability
• Health Savings Account/Flexible Spending Account
• Fraud Protection
• Legal
• Pet
• Other miscellaneous benefits

Pay

• Starting rate of pay is $17.37 up to $20.00/hour (based upon a variety of factors, including relevant work experience)

Schedule

• Full-time opening
• Monday - Thursday, 7:30 a.m. - 4:30 p.m.
• Friday, 7:30 a.m. - 2:00 p.m.
• No nights, weekends or holidays
• Outpatient clinical practice
• Day-to-day work

Benefits

• First of the month following your hire date
• Available benefits: Medical, Dental, Vision, Life, Long/Short Term Disability, Health Savings Account/Flexible Spending Account, Fraud Protection, Legal, Pet and other miscellaneous
• Generous PTO policy + 9 paid holidays
• Tuition reimbursement
• Wellness program
• Opportunities for professional growth and mentorship
• Emphasis on work-life balance

EEO

Equal Opportunity Employer