Patient Service Representative - Phones - Chesterfield/West County

Responsibilities

Answer incoming calls for the office.

Ask pertinent questions related to patient symptoms and relay this information to the provider.

Schedule appointments.

Handle faxes.

Requirements

• Project a positive and professional image over the phone, and in all interactions with patients and coworkers.
• Multi-task and stay organized.
• Driven by a strong desire to deliver quality customer service.
• Formal training which will probably be indicated by a high school diploma or equivalent.
• 1 or more years of experience working with the public, preferably in a healthcare setting.
• Knowledge of medical terminology.
• Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
• PC/Windows proficiency.
• Willingness to assign high priority to patient comfort and satisfaction.
• Able to communicate effectively and to work compatibly with physicians, coworkers, and employees in other departments.

Qualifications

• High school diploma or equivalent.
• 1 or more years of experience working with the public, preferably in a healthcare setting.
• Knowledge of medical terminology.
• Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
• PC/Windows proficiency.

Skills

• Effective communication skills.
• Organizational skills.
• Customer service orientation.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term Disability
• Health Savings Account/Flexible Spending Account
• Fraud Protection
• Legal
• Pet
• Other miscellaneous benefits

Pay

• Starting rate of pay is $17.37 up to $20.00/hour (based upon a variety of factors, including relevant work experience).

Schedule

• Full-time opening.
• Monday, Tuesday, Thursday, Friday: 8:00 a.m. - 5:00 p.m.
• Wednesday: 8:00 a.m. - 3:30 p.m.
• No nights, weekends or holidays.
• Outpatient clinical practice.
• Day-to-Day.