Patient Service Representative - Paris Clinic

About the role

The Patient Service Representative (PSR) is the initial point of contact for patients and visitors, ensuring a positive and efficient patient experience.

Responsibilities

• Manage front desk operations and workflows
• Interact with patients, healthcare professionals, and other staff members with strong verbal and written communication skills
• Use basic computer skills for data entry and word processing
• Provide excellent customer service to patients and visitors with empathy, patience, and tact
• Maintain accuracy and attention to detail, especially when entering patient information, scheduling appointments, and processing documentation
• Ensure confidentiality and follow privacy policies/procedures
• Work effectively under pressure, handling unexpected situations with professionalism and composure
• Attend and complete Clinic Core Front Desk Training post-hire

Requirements

• High school diploma or equivalent
• Basic computer skills, including data entry and word processing
• Excellent customer service skills
• Accuracy and attention to detail
• Confidentiality and following privacy policy/procedure
• Adaptability and ability to work under pressure

Qualifications

• One year of applicable medical office experience preferred

Skills

• Strong verbal and written communication skills
• Proficiency in basic computer skills
• Excellent customer service skills
• Accuracy and attention to detail
• Confidentiality and following privacy policy/procedure
• Adaptability and ability to work under pressure

Benefits

At Mercy, you'll enjoy outstanding benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.

Pay

TBD

Schedule

TBD