Patient Service Representative Orthopedics

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

About the role

We are looking for a genuine, friendly, and empathetic self-starter to join the team at our Fruitland Health Plaza - Orthopedics! As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families. You will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs.

This Full-Time position will have a schedule of Monday - Friday, 8 hr shifts (times between 7:00AM - 6:00PM). This position will primarily support 1 Sports Medicine provider; it may also support Family Medicine overflow. The clinic is located at 910 NW 16th street, Fruitland, ID 83619.

Responsibilities

• Check in patients for appointments and collect patient co-pays
• Answer telephones, take accurate messages, and schedule appointments
• Check insurance eligibility and update required information in our electronic medical record (EPIC)
• Protect patients’ rights by maintaining confidentiality of personal and financial information and follow guidelines for HIPAA regulations
• Maintain operations by following policies and procedures and report needed changes
• Acknowledge and greet patients immediately, providing a positive customer service experience
• Register patients for appointments and complete paperwork
• Verify and update existing patient and insurance information
• Keep patient appointments on schedule by notifying provider of patient’s arrival
• Inform patients immediately of delays, explain reasons, and provide anticipated wait time
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles
• Assist patients with all aspects of Financial Assistance Paperwork
• Control credit extended to patients via a payment plan
• Maintain business office inventory and equipment and order supplies
• Maintain a neat work area including the reception area
• Follow Cash Control Policy and Procedure and balance daily financial activities
• Ensure collection of payments at time of service

Requirements

• High School Diploma or equivalent preferred
• Previous customer service experience required
• Healthcare experience preferred
• Electronic health record (EHR) experience a plus
• Medical terminology preferred
• Experience with process improvement or lean philosophy preferred

Skills

• Friendly, detail-oriented, and a quick learner
• Passion for providing high-quality customer service
• Excellent communication skills
• Ability to provide superior customer service while utilizing independent decision-making skills

Benefits

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. Visit www.saintalphonsus.org/careers to learn more about the benefits, culture, and career development opportunities available.