Patient Service Representative, Ortho

Job Summary

Mass General Brigham is seeking a customer-focused and detail-oriented Practice Assistant to join our team at our Peabody location.

Responsibilities

• Welcome and assist patients, visitors, and families in a professional and compassionate manner.
• Schedule patient appointments and maintain accurate appointment records.
• Perform patient check-in and check-out functions, ensuring all demographic and insurance information is current.
• Answer and manage incoming telephone calls, respond to routine inquiries, and route messages appropriately.
• Handle and screen messages related to prescription refills, prior authorizations, provider questions, and test results.
• Process patient billing forms, collect co-payments as needed, and support registration and billing activities.
• Scan and upload documentation into the electronic medical record.
• Obtain outside medical records and laboratory results as necessary.
• Open, distribute, and manage incoming mail, faxes, and other correspondence.
• Prepare and type forms, schedules, memos, and other routine documents.
• Maintain organized patient records and appointment schedules.
• Serve as a departmental "Super User" for scheduling, registration, and billing systems, providing guidance and training to team members.
• Perform more advanced administrative functions, including surgical scheduling and provider schedule management, as needed.

Qualifications

• High School Diploma or Equivalent required.
• Certified Medical Administrative Assistant [CMAA] preferred.
• Office experience 2-3 years required.
• Strongly Preferred: EPIC Experience, Healthcare Admin Experience, Customer Service Experience.

Additional Job Details

We are currently hiring a part time, 32-hour Patient Service Rep to work on site at 4 Centennial Drive in Peabody, Monday-Thursday from 8:30 am and 5:00 pm!

Pay Range

$17.71 - $24.94/Hourly Grade 3

Benefits

• Medical, dental, and vision insurance.
• A robust retirement savings program.
• Generous paid time off.
• Tuition assistance and professional development support.
• Other perks!

Work Location

4 Centennial Drive

Scheduled Weekly Hours

32

Employee Type

Regular

Work Shift

Day (United States of America)