Patient Service Representative, Oregon City Family Practice

About the role

We are seeking a Patient Service Representative to join our team at Praxis Health Advanced Primary Care in Portland, OR. The role is full-time, Monday through Friday, 8:00 AM - 5:00 PM.

Responsibilities

• Greets, screens, and schedules in-person patients
• Performs reception duties including answering and screening telephone communication, relaying messages, and other relevant information
• Inputs information into electronic health records and other support services platforms
• Verifies insurance information and collects co-payments
• Prepares and processes correspondence and answers routine medical administrative inquiries
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff
• Aids in medical record maintenance including retrieving and sending to offices and individuals as requested and required by state and federal laws
• Ensures scheduling accuracy for ease and best use of provider and patient time

Requirements

• Previous experience in a medical office setting preferred; Minimum 1 year (preferred 2+ years)
• Excellent communication and customer service skills in person and over the phone
• Proficiency with electronic health record (EHR) systems
• Maintain patient records and update patient information as needed
• Ability to reliably arrive to work on time
• High school diploma or GED

Qualifications

• High school diploma or GED

Benefits

• Laboratory discounts for in-house testing
• Medical with In-Network & Custom Network discounts (No out-of-pocket premium cost for employee-only coverage)
• Dental (No cost for employee-only coverage)
• 401(k) with discretionary employer match
• Paid Time Off

Pay

Compensation is commensurate with experience.

Schedule

Full-Time, Monday-Friday, 8:00 AM-5:00 PM

About Our Company

We are a family of medical groups providing high-quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff. The Praxis family approach is dynamically different from other healthcare companies in Oregon. We are not “big box” health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs. We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge.

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator
• Stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Stress can be triggered by multiple staff demands and deadlines
• Work is performed in an office environment. Involves frequent contact with staff and patients

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator
• Stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Stress can be triggered by multiple staff demands and deadlines
• Work is performed in an office environment. Involves frequent contact with staff and patients

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator
• Stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Stress can be triggered by multiple staff demands and deadlines
• Work is performed in an office environment. Involves frequent contact with staff and patients

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator
• Stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Stress can be triggered by multiple staff demands and deadlines
• Work is performed in an office environment. Involves frequent contact with staff and patients

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator
• Stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Stress can be triggered by multiple staff demands and deadlines
• Work is performed in an office environment. Involves frequent contact with staff and patients

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator
• Stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Stress can be triggered by multiple staff demands and deadlines
• Work is performed in an office environment. Involves frequent contact with staff and patients

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator
• Stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Stress can be triggered by multiple staff demands and deadlines
• Work is performed in an office environment. Involves frequent contact with staff and patients

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator
• Stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Stress can be triggered by multiple staff demands and deadlines
• Work is performed in an office environment. Involves frequent contact with staff and patients

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator
• Stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Stress can be triggered by multiple staff demands and deadlines
• Work is performed in an office environment. Involves frequent contact with staff and patients

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator
• Stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Stress can be triggered by multiple staff demands and deadlines
• Work is performed in an office environment. Involves frequent contact with staff and patients

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator
• Stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Stress can be triggered by multiple staff demands and deadlines
• Work is performed in an office environment. Involves frequent contact with staff and patients

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator
• Stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Stress can be triggered by multiple staff demands and deadlines
• Work is performed in an office environment. Involves frequent contact with staff and patients

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator
• Stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Stress can be triggered by multiple staff demands and deadlines
• Work is performed in an office environment. Involves frequent contact with staff and patients

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator
• Stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to