Patient Service Representative - Oncology

About the role

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service.

Responsibilities

• Manage patient interactions and administrative tasks efficiently.
• Interact with patients, healthcare professionals, and other staff members with strong verbal and written communication skills.
• Enter patient information, schedule appointments, and process documentation with accuracy and attention to detail.
• Handle inquiries and concerns with tact and diplomacy, demonstrating empathy and patience.
• Maintain confidentiality and follow privacy policy/procedure.
• Resolve patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.
• Push, pull, and lift up to 50 lbs occasionally, stand and walk during each shift, and perform duties requiring gripping, reaching, bending, kneeling, twisting, and squatting.

Requirements

• High school diploma or equivalent.
• Proficient in Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.
• Knowledge of medical terminology, insurance practices, and billing procedures.
• Basic computer skills, including data entry and word processing.
• Adaptability and ability to work effectively under pressure, handling unexpected situations with professionalism and composure.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Empathy and patience.
• Discretion and patient privacy.
• Problem resolution skills.

Skills

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills.
• Basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Empathy and patience.
• Accuracy and attention to detail.
• Discretion and patient privacy.
• Problem resolution skills.

Benefits

• Outstanding benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans.
• Opportunity to join a caring, collaborative team where your voice matters.
• Support for innovation, technology, and compassion in shaping the future of healthcare.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.