Patient Service Representative - Oncology

About the role

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service.

Responsibilities

• Manage patient interactions and administrative tasks efficiently.
• Interact with patients, healthcare professionals, and other staff members with strong verbal and written communication skills.
• Enter patient information, schedule appointments, and process documentation with accuracy and attention to detail.
• Handle inquiries and concerns with tact and diplomacy, demonstrating empathy and patience.
• Maintain confidentiality and follow privacy policy/procedure.
• Resolve patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems when necessary.
• Push, pull, and lift up to 50 lbs occasionally, stand and walk during each shift, and perform duties requiring gripping, reaching, bending, kneeling, twisting, and squatting.

Requirements

• High school diploma or equivalent.
• Proficient in Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.
• Knowledge of medical terminology, insurance practices, and billing procedures.
• Basic computer skills, including data entry and word processing.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.

Skills, Knowledge & Abilities

• Strong verbal and written communication skills.
• Proficiency in basic computer skills.
• Excellent customer service skills.
• Empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Able to maintain confidentiality and follow privacy policy/procedure.
• Problem resolution skills.

Benefits

At Mercy, you'll enjoy outstanding benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.