Patient Service Representative (MP Walk-In Clinic)

About the role

Pinehurst Medical Clinic (PMC) is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations. As a PMC Patient Service Representative (PSR) you will serve as an essential part of the patient’s experience acting as a liaison between patients and medical support staff by greeting, instructing, and directing patients and visitors. You will perform various tasks such as entering all patient demographics, insurance information, and collection of payments upon check-in/out or when scheduling an appointment. Along with scheduling patient appointments for both established and when appropriate new patients. A day in the life of a PMC Patient Service Representative (PSR) may include: greeting our patients and visitors in a prompt, courteous, and helpful manner; answering requests for information; checking in patients, verifying and updating necessary information, then acknowledging patients and checking patients out; assuring that patients are kept apprised of the physician’s timetable in the event it will increase the patient’s waiting time; advising patients regarding certain financial obligations including but not limited to co-payments, deductible amounts, insurance eligibility, etc.; maintaining the lobby in a neat and orderly manner including keeping magazines current; maintaining and coordinating the physicians’ schedules, having a thorough knowledge of physician specialties and medical practices; answering telephones and returning calls in a timely manner, taking messages, handling requests, and providing accurate information as necessary; handling mail, paperwork via fax, and medical records, assuring accuracy and completeness; being a key piece in the PMC mission by providing the highest quality of care to our patients and the communities we serve.

Responsibilities

• Greet patients and visitors in a prompt, courteous, and helpful manner; answer requests for information.
• Check in patients, verify and update necessary information, acknowledge patients, and check patients out.
• Inform patients of the physician’s timetable when it may affect waiting times.
• Advise patients on financial obligations such as co‑payments, deductibles, and insurance eligibility.
• Maintain a neat and orderly lobby, keeping magazines current.
• Maintain and coordinate physicians’ schedules; know physician specialties and medical practices.
• Answer telephones, return calls promptly, take messages, handle requests, and provide accurate information.
• Handle mail, fax paperwork, and medical records, ensuring accuracy and completeness.
• Enter patient demographics, insurance information, and collect payments at check‑in/out or when scheduling appointments.
• Schedule appointments for established and, when appropriate, new patients.
• Support the PMC mission by delivering high‑quality care to patients and the community.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Qualifications

• One to two‑year experience in a medical office setting.

Benefits

PMC is proud to support the total health and well-being of our team members so they can thrive personally and professionally. That’s why, as part of the PMC team, you’ll have a package of benefits that covers your health, well-being, family, and future. For more information regarding our benefits, click here to watch our benefit video or click here for our benefits overview guide.

Pay

Hourly (Non-Exempt)

Schedule

Day Shift (Monday through Friday) no weekends or holidays