Patient Service Representative (Medical Receptionist)

About the role

As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Duties & Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Help create a positive work environment and clinic culture by ensuring the patient's needs are taken care of during transitional periods of therapy.
• Help provide customer service, a smile.
• Maintain patient records and ensure all documentation is complete and accurate.
• Absorb and organize the front office area.
• Cook with clinical staff to ensure seamless patient experience.
• Absorb and organize the front office with front office tasks when down time occurs including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.
• Maintain a clean and organized reception area.
• Absorb and organize inventory and order office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Ensure cleanliness and organization of therapy areas and equipment.
• Daily equipment cleaning, cleaning tables, laundry, stocking supplies.

Brand

Brand: InReach Physical Therapy

Pay

Pay: $18-21/hr (benefits offered)

Schedule

Schedule: Full time - clinic is open M-F 7am-7pm

Location

Location: 4734 River Rd. N. Keizer, OR 97303

Skills & Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Benefits & Perks

We offer a comprehensive and competitive compensation package designed to support both personal and professional well being. Team members enjoy full scale benefits—including robust Medical, Vision, and Dental plans—along with paid time off, clinical incentive opportunities, and student loan repayment options. We are committed to your continued growth and success, providing professional development resources and ongoing clinical education support.