Patient Service Representative Lead

Job Summary

The Patient Service Representative Lead Float (PSR Lead Float) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff.

What You Will Do

• Cook up communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Works closely with supervisor to develop and maintain staff schedules.
• Proactively identifies and communicates staff concerns and performance issues to supervisor.
• Coaches staff on operational best practices and procedures.
• Serves as back-up in absence of supervisor and acts as liaison to manager.
• Provide accurate daily batches and/or deposits to appropriate staff for processing.
• Aid patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Route medical inquiries, complaints & messages to appropriate parties.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.

Education Qualifications

• A High School Diploma and/or GED is required.

Experience Qualifications

• 1-3 years of experience in customer service, insurance, or healthcare setting is required.

Skills and Abilities

• Maintain a leadership role within respective departments while positively leading by example.

Benefits

This position is full-time and will work 40-hours per week. It is full-time benefit eligible.

Pay

Not specified

Schedule

Unspecified