Patient Service Representative l

Job Responsibilities

• Accurately register new patients in the OOH electronic medical record (EMR) system, checking to see if the patient was previously registered and verify demographic and insurance information for accuracy.
• Promptly and courteously, greet arriving patients and guests.
• Promptly check patient in, including, but not limited to accurately updating insurance, yearly demographic information (registration form) and collecting any payments required from the patient. Promptly check patient out.
• Process payments received via mail, phone, or in-person.
• Schedules future appointments as needed, at both checkout window and over the phone.
• Refer patients to Patient Accounts Office if financial plans are necessary.
• Scans all completed patient paperwork into patient EMR in a timely manner.
• Maintain phone etiquette; answer phones, transfer calls, take accurate messages and assign appropriately, document prescription refills and assign to correct provider.
• Maintains appointment schedules.
• Responds to Patient/Physician inquiries.
• Reschedules patient appointments when providers call in sick or schedule time off.
• Directs patients that need assistance with their health insurance to the embedded Facilitated Insurance Enroller.
• Calls appointment reminders for physicals and all new patient appointments and change appointment status to “confirm” when done. Calls failed appointment reminder calls to attempt to confirm appointment.
• The ability to communicate effectively with patients and staff from all departments.
• Attends regular staff meetings, trainings, and other meetings as requested.
• Maintains a safe, clean and orderly work area at the front desk and waiting room.
• Schedules interpreters (internal or external) for patient appointments.
• Balances cash receipts at the end of shift and prepares appropriate reports.
• Makes sure the building is unlocked in the morning, and locked at night with the alarm set by the last employee to leave the building.
• Adheres to all organizational policies and procedures.
• Any other reasonable requests from management.

Requirements & Skills

• Communicates effectively with patients, and co-workers in other departments
• Participate in organizational efforts to provide the highest quality patient care
• Ability to work a flexible schedule. Some evenings and weekends may be required.

Qualifications

• High School diploma or equivalent.
• 1-2 years of medical office experience/call center preferred
• 1-2 years of prior administrative or customer service experience

Benefits

• Health / Dental / Vision Insurance
• Retirement Plan
• Tuition Reimbursement
• Public Service Loan Forgiveness
• Generous Time Off

Pay

$20