Patient Service Representative – Immediate Hiring / Multiple Openings

Position Summary

Mass Lung & Allergy is seeking a Patient Service Representative to support call center and patient communication operations.

Key Responsibilities

• Manage high call volumes in a timely and professional manner
• Identify patient needs, answer questions, and provide solutions or guidance
• Schedule appointments for new and existing patients based on provider availability
• Accurately document all patient calls and communications in EMR (eCW)
• Provide patients with support, information, and assistance as needed
• Maintain professional communication and strong patient relationships
• Participate in staff and departmental meetings as required
• Maintain organized workstation and follow operational protocols
• Support quality assurance and documentation standards
• Perform additional duties as assigned to support patient services

Qualifications

• Strong communication and problem-solving skills
• Excellent customer service and phone etiquette
• Comfortable using computers, EMR systems, and multi-line phones
• Organized, detail-oriented, and able to multitask
• Professional, dependable, and team-oriented
• Able to work in a fast-paced environment
• Commitment to HIPAA and patient confidentiality
• Bilingual candidates strongly encouraged to apply
• Valid driver’s license and ability to travel between MLA locations if required

Education & Experience

• High school diploma or GED required
• EMR Experience Preferred
• Prior medical office or call center experience Preferred
• Insurance and referral knowledge Helpful