Patient Service Representative I Hospital

About the role

The primary function of this role is to create the initial electronic health record that serves as the foundation of the patient medical record utilized by all members of the healthcare team. This includes preventing the creation of duplicate medical records, ensuring compliance with accrediting bodies, checking in and registering patients, obtaining and verifying insurance information, discussing and collecting co-pays, maintaining confidentiality, and providing accurate information regarding test preparations and patient arrival time.

Responsibilities

• Create the initial electronic health record
• Prevent creation of duplicate medical records
• Ensure compliance with accrediting bodies
• Check in and register patients
• Obtain and verify insurance information
• Discuss and collect co-pays
• Maintain confidentiality of patient information
• Provide accurate information regarding test preparations and patient arrival time
• Coordinate patient appointments and cancellations
• Offer various assistance to patients
• Monitor and work assigned electronic health record work queues
• Communicate with physicians and their staff to resolve issues related to patient care
• Collect and manage payments
• Provide education on insurance coverage aspects of patient care
• Handle sensitive and confidential information according to internal policies
• Understand basic medical and insurance terms and abbreviations
• Comply with applicable state and federal rules and regulations
• Communicate explanations of Medicare/HIPAA/EMTALA rules and regulations

Requirements

No formal education or licensure/certification is required for this role. However, strong attention to detail, excellent customer service skills, and the ability to handle large workloads in a fast-paced environment are essential. Strong organizational skills and the ability to handle sensitive information are also important.

Qualifications

This role requires the ability to work independently, handle multiple tasks simultaneously, and prioritize work effectively. The candidate should have excellent communication and interpersonal skills, as well as the ability to work in a high-profile and high-stress environment.

Skills

Knowledge of insurance basics, familiarity with various insurance plans, and the ability to handle financial transactions are key skills for this role. Additionally, proficiency with computer systems, including insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, and Microsoft Office, is required.

Benefits

Advocate Health offers a comprehensive suite of total rewards, including competitive compensation, generous retirement offerings, and programs that support career development. Benefits include paid time off, health and welfare benefits, family benefits, educational assistance, and more.

Pay

The pay range for this role is $20.80 - $31.20 per hour.

Schedule

The schedule for this role is variable, with shifts as needed.