Patient Service Representative I Hospital

About the role

The primary function of this role is to create the initial electronic health record that serves as the foundation of the patient medical record utilized by all members of the healthcare team. This involves preventing the creation of duplicate medical records, ensuring compliance with accrediting bodies, checking in and registering patients, obtaining and verifying insurance information, discussing and collecting co-pays, maintaining confidentiality, and providing accurate information regarding test preparations and patient arrival time.

Responsibilities

• Create initial electronic health record
• Prevent creation of duplicate medical records
• Ensure compliance with accrediting bodies
• Check in and register patients
• Obtain and verify insurance information
• Discuss and collect co-pays
• Maintain confidentiality of patient information
• Provide accurate information regarding test preparations and patient arrival time
• Coordinate patient appointments and cancellations
• Offer various assistance to patients
• Monitor and work assigned electronic health record work queues
• Communicate with physicians and their staff to resolve issues related to patient care
• Collect and manage payments
• Provide education on insurance coverage aspects of care
• Handle sensitive and confidential information according to internal policies
• Understand basic medical and insurance terms and abbreviations
• Comply with applicable state and federal rules and regulations

Requirements

This position requires a strong attention to detail, excellent customer service skills, and the ability to handle large workloads in a fast-paced environment. No formal education or licensure is required, but a high school diploma is preferred. No previous experience is necessary.

Qualifications

Essential job functions include the ability to work independently, multitask, prioritize work, and handle emergencies. Strong communication and problem-solving skills are also required. Basic computer proficiency, including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet, and phone technology, is essential.

Skills

Knowledge of insurance basics, familiarity with commercial and government plans, and understanding of financial responsibility statements are required. Understanding of Medicare, Medicaid, managed care, and commercial payers is beneficial. Familiarity with HIPAA and other relevant regulations is important.

Benefits

Advocate Health offers a comprehensive suite of benefits including paid time off, health and welfare benefits, family benefits, educational assistance, and retirement plans. Specific details are provided in the "About Advocate Health" section.

Pay

The pay range for this position is $20.80 - $31.20 per hour.

Schedule

This is a part-time, benefits-eligible position with flexible hours, working all three shifts as needed.