Patient Service Representative I AHWFB

About the role

The Department 13320 Enterprise Revenue Cycle - Wake Forest NC Main Campus Arrival Emergency Department is seeking a Patient Services Representative (PSR).

Responsibilities

• Greets patients arriving for their appointments.
• Maintains patient flow to ensure efficient and courteous care.
• Completes the registration process on walk-in patients, verifying and updating patient information.
• Verifies and updates insurance information.
• Calculates and collects patient financial liability.
• Ensures compliance with financial clearance policies and refers patients to financial counselors.
• Identifies and assists patients in need of financial assistance.
• Performs visit closure, including checking out patients and scheduling follow-up appointments.
• Maintains knowledge of insurance requirements and guidelines.
• Communicates issues related to customer service and process improvements to management.
• Maintains high accuracy rates and productivity levels.
• Maintains excellent public relations with patients, families, and clinical staff.
• Works collaboratively with others to ensure smooth information flow.

Requirements

• High school diploma or GED required.
• Patient access (scheduling, registration, and financial clearance) experience preferred.
• No licensure, certification, or registration required.

Qualifications

• Ability to identify and understand issues and problems.
• Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations.
• Mathematical aptitude, effective oral and written communication skills, and critical thinking skills.
• Understanding of basic human anatomy, medical terminology, and procedures.
• Effective communication skills, both verbal and written.
• Ability to speak effectively to customers or employees of the organization.
• Ability to handle sensitive and confidential information according to internal policies.
• Experience with Microsoft Outlook, Word, and Excel, and ADT software.
• Ability to write routine correspondence, calculate figures and amounts such as discounts and percentages.
• Must be able to work with minimal supervision, problem solve in a high-profile and high-stress area, and interact positively with all internal and external customers.

Skills

• Identify and understand issues and problems.
• Examine data and draw logical conclusions based on available information.
• Articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations.
• Calculate figures and amounts such as discounts and percentages.
• Write routine correspondence and maintain accurate records.
• Handle sensitive and confidential information according to internal policies.
• Write and speak effectively to customers or employees of the organization.
• Interact positively with all internal and external customers.
• Problem solve in a high-profile and high-stress area.
• Work with minimal supervision.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards, including:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

Pay

$20.80 - $31.20 per hour

Schedule

2-week schedule track: Week 1: Sunday, Monday, Wednesday-Friday; Week 2: Monday- Wednesday, Friday, Saturday

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. We are committed to providing equitable care for all and offer a wide range of Total Rewards, including:

• Compensation
• Premium pay
• Incentive pay for select positions
• Annual increases based on performance
• Benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development